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SHIPPING & RETURNS
PROCESSING ORDERS
Please allow two to four business days for your orders to be processed and packaged.
As we are a small business, we have limited man power picking and fulfilling orders. Processing time may be affected by the stock of an item as well as national holidays.
An email will be sent once the order has been sent to Canada Post for shipping.
SHIPPING POLICY
The Washi Studios is now charging shipping on larger items that cannot fit the 1.7cm height box.
SHIPPING PRICES
CANADA
FREE LETTERMAIL SHIPPING: Canadians will receive FREE lettermail shipping for orders that will fit in a 1.7cm height box. All other items will be shipped as a parcel.
REGULAR PARCEL SHIPPING (NO TRACKING): Canadians will be charged a $10.00 fee.
EXPEDITED PARCEL SHIPPING (WITH TRACKING): Packages that are under 1kilograms going to Ontario are $10.00 with tracking. All other provinces are $15.00 with tracking; an extra $5.00 will be added for packages that are over 1kilograms.
USA
LETTERMAIL SHIPPING: Orders going to the USA that will fit in a 1.7cm height box will cost $5.00
REGULAR PARCEL SHIPPING (NO TRACKING): USA packages under 0.5 kilograms are charged $12.00. Packages over 0.5 kilograms are charged $18.00 for shipping.
EXPEDITED PARCEL SHIPPING (WITH TRACKING): Packages that are under 0.5 kilograms are $15.00 with tracking. Packages over 0.5 kilograms are charged $25.00 for shipping.
ALL OTHER INTERNATIONAL SHIPPING
LETTERMAIL SHIPPING: Orders going outside Canada & the USA that will fit in a 1.7cm height box will cost $7.00
REGULAR PARCEL SHIPPING (NO TRACKING): Packages under 0.5 kilograms are charged $15.00. Packages over 0.5 kilograms are charged $25.00 for shipping.
EXPEDITED PARCEL SHIPPING (WITH TRACKING): Packages that are under 0.25 kilograms are $20.00 with tracking. Packages over 0.25 kilograms but under 0.5 kilograms are charged $30.00 for shipping. Packages over 0.5 kilograms are charged $50.00 for shipping.
SHIPPING WITHIN CANADA
Untracked Lettermail shipping within Canada will take approximately four to ten business days*
Untracked Parcel shipping within Mississauga & Toronto will take approximately one to four business days*
Untracked Parcel shipping within Ontario will take approximately one to six business days*
Untracked Parcel shipping within the rest of Canada will take approximately one to ten business days*
Tracked Parcel shipping within Mississauga & Toronto will take approximately one to two business days*
Tracked Parcel shipping within Ontario will take approximately one to four business days*
Tracked Parcel shipping within the rest of Canada will take approximately one to seven business days*
*shipping time is based on major urban centers. For non-major urban centers, please add an extra day for shipping. For Northern Regions and Remote Centers, please add five extra days for shipping*
SHIPPING TO THE USA
Untracked Lettermail Shipping to the USA will take approximately five to fifteen business days**
Untracked Parcel Shipping to the USA will take approximately one to fifteen business days**
Tracked Parcel Shipping to the USA will take approximately three to ten business days**
SHIPPING INTERNATIONALLY
Untracked Lettermail Shipping for international parcels will take approximately twenty to sixty business days **
Untracked Parcel Shipping for international parcels will take approximately twenty to sixty business days **
Tracked Parcel Shipping for international parcels will take approximately one to ten business days**
**Delivery standards are for items sent between most major urban centres and depends on destination. Delivery days exclude time in customs. **
RETURN & EXCHANGE POLICY
Unfortunately, The Washi Studios does not offer exchanges for items purchased.
Due to COVID-19, The Washi Studios will not accept any returns on any purchases made. The return policy below is null until further notice. We apologize for the inconvenience.
The Washi Studios has seven day return policy for unused and unopened products purchased from our store. The plastic seal on the washi tapes must be in tact for the return to be considered. We do not offer refund on shipping charges and other processing charges. Customers will be responsible for the shipping costs of returned items as well as a restocking fee. Once we receive the item returned in unused and unopened condition, we will issue a full or partial refund.
Please contact us at hello@thewashistudios.com or on our Contact Us page with your name, your order number, the name and quantity of the product(s) returned, the reason of return, as well as photos of the product.
CUSTOM DUTIES & CLEARANCE
In some cases, there will be Value Added Tax (VAT), other taxes, customs and/or duty fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the customer.
In cases that customs clearance procedures are required, delays may occur. The Washi Studios is not responsible for any packages held by international customs agencies and it is not our responsibility to make the customer aware of these agencies and their actions.
Please check with your country's customs office or border agencies to determine their procedures and any potential charges.