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STORE POLICY
CUSTOMER CARE
We care for our customers. We care for the environment. And we care for your shopping experience here at the Washi Studios.
If you have any questions, please do not hesitate to contact us prior to making an order. We want to make sure that you receive exactly what you're looking for. Our main goal is to make beautiful and fun washi tapes available to everyone.
Follow us on our social medias (Instagram & TikTok) and tag us on your post(s) about our products for a chance to be featured. You can also see photos and videos behind the scenes, sneak peeks, upcoming promotions, and virtual studio tours.
Here at The Washi Studios, we want to have an honest, open communication between the store and our customers. Feel free to drop us a question about our store and products and our small team will do its best to guide you.
PRIVACY & SAFETY
This Privacy Policy describes how The Washi Studios (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
DEVICE INFORMATION
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Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
ORDER INFORMATION
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, debit card numbers), email address, and phone number.
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Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source of collection: collected from you.
CUSTOMER SUPPORT INFORMATION
Examples of Personal Information collected: Name, age
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Purpose of collection: to provide customer support.
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Source of collection: collected from you.
MINORS
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
WHOLESALE INQUIRIES
For wholesale inquiries, please contact our team at hello@thewashistudios.com
PAYMENT METHODS
Credit / Debit Cards
PAYPAL